Social media is one of the best ways to build loyalty and establish a brand voice. Make it easy for your audience to share your content by integrating social media into your web design. This simple step provides a great opportunity to create brand advocates who will attract new customers and help your website to drive more sales for your business.
Define how your social media serves your business. Usually that’s in the marketing area of the business related to branding and awareness at the top of the marketing funnel, but it can also be focused on other business functions. For example, airlines are using Twitter for customer service, food trucks are using it for delivery by tweeting locations, and consultants use follower and like counts to validate their expertise.
Strategy is focus, so you need to sort through the different social media options. Community management expert Megan Berry of LiftFive in New York says, “Facebook tends to be more personal, so if a product is fun and consumer oriented, then Facebook is really good. Twitter has the advantages of public searches, and business searches, so you can see how much a given topic matters. Google+ is mostly techies, photography, and people who work at Google.” I think of LinkedIn as more about careers than specific businesses, and Pinterest as great for photo collections. You can’t do it all and the fastest road to failure is trying to please everybody, or do anything.
Turning insight into measurable improvement
Effective social media requires more than a single design or marketing change. Review customer behavior, technical performance, content quality, accessibility, security, and conversion data together. Prioritize the issues that affect important journeys, establish a measurable baseline, and test improvements before expanding them across the website.
WD23 connects web design, ecommerce development, SEO, digital marketing, managed cloud hosting, analytics, CRM automation, AI, and custom IT solutions for Manhattan and United States organizations. This coordinated approach helps every improvement support a clearer customer experience and a practical business outcome.